Yes, that's exactly what's happening to me! I email them a few years ago and asked if ebay purchases were ok and got a confirmation they were. So that's how I've been buying for some time. Now all of a sudden they are claiming something that is not part of the T&Cs for rationale to deny claims. I sent an email asking for a supervisor to call me. I'll give it a week and then email again, and again and again if I have to. I also took screen shots of the terms just so I have proof of the current written terms. Hey, if they want to change the terms, that's their prerogative. But they need actually change them and not enforce made up terms. If they want to do that, then they need to refund my annual fee.
[MENTION=345539]rma[/MENTION]h - So where do you stand with your reimbursements? Are you still fighting?

As I just responded to another poster, I don't know how I would actually ever get a receipt for date of use unless I'm purchasing the pass at the desk. And then how would they even know that I actually used it then? I mean I could buy a pass and pocket the pass for later. How is that any different than sending them a date of purchase receipt and wiring down the date it was used? I do not know of any lounge that provides a receipt for actually using the pass! Except for maybe Priority Pass when they scan my card and hand me a receipt showing how many people I got in. But United scans the barcode and done. Nothing in writing, no additional receipt.

Does anyone have any experience other than mine when accessing a lounge? Is there actually a receipt that says USED and a date on it that a lounge hands out?