BEWARE new made up T&Cs.

I had trouble getting reimbursed back in late 2018. Took months to finally get four months payment. Well now it's happening again and their response was that my submissions were rejected for not meeting the T&Cs.

their response: "In the terms and conditions on the form that you send in with the receipt, it does state that the receipt MUST be from the date it was USED at the airport"

These made up terms do not exist on the form or website, which only states that you must send in an original receipt, nothing saying the receipt must be dated on day of use. I always buy electronic passes off ebay and load them to my phone. United Lounge dragons never give me any receipt at the lounge, nor do they stamp my iphone with a date when they scan the pass.

I plan on fighting, but my recent experience with them makes that tough as it's impossible to get anyone on the phone other than call center people who don't even know what they are selling. I am now owed for four months of receipts. If they plan on making up terms as they go along it might be time to bail on this garbage. Does anyone have a decent contact for these people so that I can get a supervisor on the phone?