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Old Jun 27, 19, 10:44 pm
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Zorak
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Join Date: Jun 2015
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Originally Posted by jdrtravel View Post
Just noticed that my Fly Delta app now has a "chat with us" feature in the "more" tab that opens up iMessages in a mode called "business chats." This is all new to me, but seems cool. Has anyone used this? I hope it works as well as Twitter as it would be great to have access through messages while in-flight and not have to pay for internet. Or has this been around and I'm late to the party?
Looks new:

https://news.delta.com/delta-becomes...-go-assistance

"The option to message from an iOS device allows customers to connect with a live Delta representative to receive in-the-moment assistance, or with a Delta Virtual Assistant to get quick answers to frequently asked questions.

The new mobile assist tool is being rolled out in phases to some customers this summer to test preferences and demand, and is slated to be integrated into the Fly Delta app for all customers this fall."

I hope "for all customers this fall" means Android too, and not just "all iPhone users" in contrast to "rolled out in phases to some customers"
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