Flew in last night from YUL to YVR on AC 309 (FIN 844).
Ms. Boh's seat (2A) had a lumbar support that would not work. Maintenance came on board hit the reset switch and left. No joy. SD played with the menu and also crawled under the front of the seat for some reason. No joy.
I suggested moving her to the unaccompanied 1K but they said that seat was totally flat, which explains why they had moved some un-uniformed AC employee who was sitting there upstairs into the flight crew rest area.
Their 'fix' was to offer her another pillow for her back which she was okay with. No form was offered (these were reward seats, if that even matters). And at the end of a very long day that began in in FCO, we didn't really feel like putting up a fight.
No rest for the wicked - I'm off to BUD today. The good news is that I'm still on European time, the bad news is that I'm flying to FRA on AC. So we will see what that seat is like.