Early in the development of the 737 MAX, engineers gathered at Boeing’s transonic wind tunnel in Seattle to test the jet’s aerodynamics using a scale model with a wingspan comparable to that of an eagle.

The testing in 2012, with air flow approaching the speed of sound, allowed engineers to analyze how the airplane’s aerodynamics would handle a range of extreme maneuvers. When the data came back, according to an engineer involved in the testing, it was clear there was an issue to address.

Engineers observed a tendency for the plane’s nose to pitch upward during a specific extreme maneuver. After other efforts to fix the problem failed, the solution they arrived at was a piece of software — the Maneuvering Characteristics Augmentation System (MCAS) — that would move a powerful control surface at the tail to push the airplane’s nose down.

This is the story, including previously unreported details, of how Boeing developed MCAS, which played a critical role in two airliners nose-diving out of the sky, killing 346 people in Ethiopia and off the coast of Indonesia.

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