Losing paid upgrade on schedule change
I had booked a flight in Main Cabin and was offered a buy-up offer to First right after booking (which I took). The flight I was booked on then had a schedule change which resulted in my being rebooked on another itinerary but back in Main. When I called, the agent said that the buy up offer was not available for the new flight and that all she could do was rebook me in Main. I requested that the entire flight be refunded after that, but that left a sour taste in my mouth, given that that it was due to a schedule change. Has anyone had similar experiences like this?