Losing paid upgrade on schedule change
Jun 21, 2019, 12:19 am
#1
Original Poster
Join Date: Dec 2016
Posts: 11
Losing paid upgrade on schedule change
I had booked a flight in Main Cabin and was offered a buy-up offer to First right after booking (which I took). The flight I was booked on then had a schedule change which resulted in my being rebooked on another itinerary but back in Main. When I called, the agent said that the buy up offer was not available for the new flight and that all she could do was rebook me in Main. I requested that the entire flight be refunded after that, but that left a sour taste in my mouth, given that that it was due to a schedule change. Has anyone had similar experiences like this?
Jun 21, 2019, 12:32 am
#2
Join Date: Dec 2014
Posts: 1,879
I had booked a flight in Main Cabin and was offered a buy-up offer to First right after booking (which I took). The flight I was booked on then had a schedule change which resulted in my being rebooked on another itinerary but back in Main. When I called, the agent said that the buy up offer was not available for the new flight and that all she could do was rebook me in Main. I requested that the entire flight be refunded after that, but that left a sour taste in my mouth, given that that it was due to a schedule change. Has anyone had similar experiences like this?
Alternatively, Delta should accommodate you in your booked class of service (i.e. F, since you upgraded) on a reasonable alternative flight, if available.
Last edited by rucksack; Jun 21, 2019 at 12:39 am
Jun 21, 2019, 12:50 am
#3
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Join Date: Sep 2003
Location: San Antonio
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This was case of HUACA. Once you paid you had a F ticket. Agent can override, but some dont know how/aren't willing to do it. I'd call back, tell them the last agent refused to rebook you in F despite you paying to move up to F. They can get it rebooked. If questioned about cancelling, just insist that you wanted to rebook but agent insisted nothing could be done and they cancelled it.
Jun 21, 2019, 5:44 pm
#5
Join Date: Mar 2011
Programs: Delta Skymiles
Posts: 1,982
Once you have a paid F ticket, you are in F. Same with W by the way. They have to either accommodate you or provide a decent alternative (either alternate route or compensation).
Medallion Complimentary Upgrades do NOT work this way.
Medallion Complimentary Upgrades do NOT work this way.
Jun 21, 2019, 5:47 pm
#6
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However, in practice, when you have a confirmed instrument-supported upgrade, DL agents tend to treat the situation differently if the ticket has already been reissued. Paid upgrades at the time of booking presumably would be immediately issued as premium cabin tickets.