Originally Posted by
canadiancow
My experience from two days ago contradicts your bolded word.
I'm curious the difference between my experiences and yours. Was the incident not logged for maintenance, so they don't have any way of verifying your claim?
I'd say maybe they don't believe you after so many incidents, but they continue to believe me every time with no pushback.
I haven't had too many incidents this year actually, only two. One time I got the forms, and I had no trouble at all (other than having to wait literal weeks for a response).
My only guess is that either they didn't log it properly (I didn't double check that they did... I just assumed they would), or maybe because I'm not SE.
The other option is just that AC's customer service is inconsistent. They told me it's required, and some posters a few pages back got told it's required...
So uh, my experience with custom service contradicts yours. A paradox?
