Originally Posted by
yyznomad
[MENTION=228572]Stiff[/MENTION]
I know your issue concluded with a happy ending (relaxing), but don't trust what AC agents tell you - always take it with a grain of salt if you aren't sure of the rules. What they told you about not being able to upgrade on an Aeroplan X ticket is complete BS given the current promotion.
I like AC, but 93.48603% of their call centre agents are absolute useless.
I happen to know the remaining 6.51397% who are actually legit good.
[MENTION=29064]yyznomad[/MENTION]
Regrettably you are correct sir. I knew the ticket was upgrade-able, the check-in guys knew it, yet the system was not allowing it and their own reservations dept said it couldn't be done until they were pressed to figure it out.. The moral here is persistence pays off. I shudder to think what would have happened had the priority check-in area been very busy...I certainly would not have had the help from them I'm sure.
I guess this is really a first-world problem - but as you say, the net result was relaxing.