Originally Posted by
Stiff
Just got off the phone with AC, who tells me that an OLCI Eup cannot be done because a) I'm flying on a reward ticket and b) connecting to a United flight. They tell me I can try to Eup only at the airport.
[MENTION=228572]Stiff[/MENTION]
I know your issue concluded with a happy ending (relaxing), but don't trust what AC agents tell you - always take it with a grain of salt if you aren't sure of the rules. What they told you about not being able to upgrade on an Aeroplan X ticket is complete BS given the current promotion.
I like AC, but 93.48603% of their call centre agents are absolute useless.
I happen to know the remaining 6.51397% who are actually legit good.