FlyerTalk Forums - View Single Post - Eupgrade on AE reward ticket with cnx to UA
Old Jun 18, 2019 | 5:06 pm
  #7  
Stiff
All eyes on you!
15 Years on Site
 
Join Date: Aug 2009
Location: 60% YYZ 40% RSW
Programs: ACMM, AC E50K, HH Gold, National EE
Posts: 300
Originally Posted by canadiancow
You should definitely be able to do it at OLCI, but it just adds you to the onload list in DCS, which is processed at the gate.

Make sure you're at the airport early enough to get on the list before the flight closes.

It looks good. The flight is mostly checked in, and there's only 1 uncleared person on the J list. I don't think YBYL will come into play.
Follow-up: I got to the airport early and went to the priority check in. The 2 agents there were incredibly helpful and also dumbfounded why they couldn't complete the upgrade, even though everything was in order. Ultimately they had to call their reservations department (with a 30-minute wait time) who initially said it couldn't be done. The agent pressed them and they were finally able to make it happen. All agreed there was a 'glitch' and there was no reason for the issue. I arrived at the gate to a boarding pass already printed and waiting for me. All's well that ends well. Kudos to the agents - they take grief but these 2 (both named Mohammed , forgive if I spell incorrectly) were outstanding. As a side note, while they were working it through, Jerome Williams, Junk Yard Dog, arrived at the next counter straight from the Raptors parade. Mohammed 2 is a huge basketball fan and wanted a picture with JYD. I became photographer for them - Mohammed was delighted.

Thanks for your help as always guys.
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