Originally Posted by
corporate-wage-slave
For OLCI, I have had room changes occasionally but mostly the room will stick. Sometimes there isn't a lot anyone can do about it, if the previous occupant doesn't leave the room in a timely way - for whatever reason - then it is what it is. If a very high value regular guest makes a specific request, many front desks would try to accommodate that request.
This latest time that this happened to me, it was definitely not because the room wasn't ready yet. I arrived past 8pm. You're right, though, that most of the time the OLCI room selection will stick. Still think the hotel should never deliberately boot you from the room you had selected unbeknownst to you. Anyways, I think I will seriously consider digital key if I like the room I select on OLCI.
Originally Posted by
Qwkynuf
I usually don't select the Digital Key, but I always do the OLCI through the app. A couple of years ago I was going to be arriving late to a Doubletree near LAS, so I requested the digital key to save stopping at the desk on the way in.
Got in around 11pm, went straight to the elevator (dragging all of my crap) went to my assigned room, and the door won't unlock. Tried 3 or 4 times. no dice. Dragged all of my stuff back downstairs, go to the desk, and the dude says "sorry for the inconvenience, your key doesn't work because we upgraded you to a suite due to your Diamond status".
Then he proceeds to hand me 2 bottles of water (not in the little paper bag), the folder with my room keys, the little paper envelope with a cookie in it, *and* a tin of cookies. Didn't have enough hands to manage all of that + my suitcase + my tool bag + my backpack, and ended up dropping the tin of cookies as I got back on the elevator, spraying cookie chunks all over the elevator and the elevator lobby.
That's great. My last time was the polar opposite of your case, even though I'm also Diamond. Sorry... vent alert. I did OLCI, selected a ~25th floor large corner view room. 2-3 hours later, I arrive and the front desk gives me key cards to a room on like the 15th floor. I tell the front desk guy that's not the room I checked into. He says this new room is actually a better room since it's larger and higher. I knew this was complete bs on both counts, but I didn't want to argue. He also pointed out that I'd made a request to be not next to elevator (which is true) and that he thought the hotel was doing me a favor because this new room was farther away from the elevator than my original corner view room. What kind of rationalization is that? The corner room was not next to the elevator, and moreover I personally selected that room from the floor map on my app. The whole time he's feeding me all this bs to sell the idea that they did me a favor. I walk into this new room, and it turns out this room is near the inner corner of the L-shaped hotel where people from other rooms can easily see me. The corner room that I'd picked on OLCI was at the outer corner of the L.