Originally Posted by
ajnaro
Here’s a summary of what happened. Following suggestions, I tried calling the QR office in Hong Kong. The phone number is now an 800 and goes through to Chongqing. The agent there took down the date changes (no route changes) I requested and sent it on to Doha. The answer that came back was “I am sorry to inform you that we are not able to assist with the change as the publish fare not quoted on our system.” I then called the AA rtw desk. The agent there told me to get a release from the issuing travel agent. I was then able to make changes, paying the usual fees calculated by tariffs. Naturally, all depends on the good will of the AA agent.
I'm surprised that you got a QR HKG agent who sent it to QR DOH rather than do it themselves. Do you happen to know which agent you spoke with? I've had Henry handle date changes and reissue the ticket on the spot. The number I've called was +86 23 6037 1210. Has that changed?
I'm also very surprised and happy for you that you got an AA RTW agent who agreed to make the date changes, especially because you probably had to call or email your issuing travel agent and then call AA back. My experience with AA has been that even if the RTW agent agrees to do something, tariff or ticketing usually objects and refuses to issue the ticket, instructing the agent to put back the reservation to match the ticket. Do you know which AA RTW agent you spoke with? And roughly the time of day (I wonder if there might be a time period when one is more likely to get lucky with AA tariff/ticketing)? Also, if you don't mind, roughly how much did AA tariff want you to pay in taxes/fees?