While certainly not AA customer service, Flyertalk is open to posters with their complaints, threats of switching alliances, rants, queries, aspirations, and hopes at all hours of the weekend. It is something between a garbage dump of oddball information and a temple of aggregate knowledge that never closes its doors to the ignorant and informed traveler alike.

AA customer service hours are:

Monday – Friday
8 a.m. – 7 p.m. (CT)