FlyerTalk Forums - View Single Post - UPGRADE FAILED message during buy-up process

Jun 14, 2019, 7:40 pm

#4

StuckinITH

Join Date: Nov 2012

Programs: BA Bronze, United 1K, HH Gold, SPG Platinum, Marriott Platinum

Posts: 3,477

Quote:

Originally Posted by climmy

So I'm in my rezzie and united.com is offering a reasonably priced upgrade.

I go through the process and payment and get the message "Upgrade Failed" and a number to call UA.com support blah blah. Been trying all day with same result.

It's for 3 pax in the same reservation.

I found some much older threads on this but nothing more recent.

Any light on what could be going on?

If you want to sit in an upgraded seat, call. I had this happen for a EWR-EDI flight and for sure I did not wait (especially since I had an awful seat in Economy+). I called the web support number listed and the upgrade was processed in less than 10 minutes.

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