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UPGRADE FAILED message during buy-up process

UPGRADE FAILED message during buy-up process

Old Jun 14, 19, 7:35 pm
  #1  
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Join Date: Dec 2004
Location: Lovely Tahoe City
Programs: UA 1mm Gold. Former 1K and GS.
Posts: 905
UPGRADE FAILED message during buy-up process

So I'm in my rezzie and united.com is offering a reasonably priced upgrade.

I go through the process and payment and get the message "Upgrade Failed" and a number to call UA.com support blah blah. Been trying all day with same result.

It's for 3 pax in the same reservation.

I found some much older threads on this but nothing more recent.

Any light on what could be going on?
climmy is offline  
Old Jun 14, 19, 7:37 pm
  #2  
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Join Date: Oct 2001
Location: Austin, TX
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Originally Posted by climmy View Post
Any light on what could be going on?
Did you call, as per the instructions?
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Old Jun 14, 19, 7:38 pm
  #3  
 
Join Date: Jul 2004
Location: SNA
Programs: AA EXP, UA 1K (until it expires then never again), *wood Plat, Marriott Gold
Posts: 8,974
Originally Posted by climmy View Post
So I'm in my rezzie and united.com is offering a reasonably priced upgrade.

I go through the process and payment and get the message "Upgrade Failed" and a number to call UA.com support blah blah. Been trying all day with same result.

It's for 3 pax in the same reservation.

I found some much older threads on this but nothing more recent.

Any light on what could be going on?
what did they say? seems that calling would be more fruitful than trying again and again with the same result all day..
ryan182 is offline  
Old Jun 14, 19, 8:40 pm
  #4  
 
Join Date: Nov 2012
Programs: BA Bronze, United 1K, HH Gold, SPG Platinum, Marriott Platinum
Posts: 3,468
Originally Posted by climmy View Post
So I'm in my rezzie and united.com is offering a reasonably priced upgrade.

I go through the process and payment and get the message "Upgrade Failed" and a number to call UA.com support blah blah. Been trying all day with same result.

It's for 3 pax in the same reservation.

I found some much older threads on this but nothing more recent.

Any light on what could be going on?
If you want to sit in an upgraded seat, call. I had this happen for a EWR-EDI flight and for sure I did not wait (especially since I had an awful seat in Economy+). I called the web support number listed and the upgrade was processed in less than 10 minutes.
StuckinITH is offline  
Old Jun 14, 19, 8:50 pm
  #5  
Original Poster
 
Join Date: Dec 2004
Location: Lovely Tahoe City
Programs: UA 1mm Gold. Former 1K and GS.
Posts: 905
Thanks folks. First two replies stated the glaring obvious that I had overlooked. So I called and they got it all taken care of. And stuckinTH confirmed my obvious oversight.

So all is well. Upgrades confirmed. Thanks for helping me see the forest for the tree.
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climmy is offline  

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