Originally Posted by tris06

Wow. And this hotel is just about fully booked during these dates so not only did they cancel the booking I cannot rebook it. I think what they did was wrong. Any suggestions? I tried ringing the local hotline number in China but seems to always hang up on me. Can Amy help? It is really urgent though. We have already booked flights for this holiday only to be treated like this.
Shocking I think.

I tried 3 different customer support numbers they are supposed to be 24hrs 7 days a week. 30-50 seconds in it always hangs up.