Originally Posted by
bkrell76
Excellent. It makes sense and that's what my agent said. I just don't know why the American customer service said otherwise.
Yes because by 'rule' names must match exactly, but in 'practice' (domestically) it's alright. AA agent gave you the right information, and they don't want to held liable for giving out info that goes against the published rules (even if they are aware lenient practices may exist).