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Thread: AA cancels flight at OKC , DL brings in plane for 41 student group
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Old Jun 9, 2019 | 6:13 pm
  #13  
Antarius
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Originally Posted by SiempreBCNJFK
Because it's the expected thing to do (even if it's not). Delta went above and beyond.
Ah. I thought the post was saying if AA and DL were reversed, then AA wouldn't have received press.

Originally Posted by jackvogt
If Delta had canceled the flight and AA brought a plane, they would receive media attention.
Agreed.

This does illustrate a difference in service recovery attitudes. Bad stuff happens, how companies recover is what defines them.
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