FlyerTalk Forums - View Single Post - TAP contract lounges: recent changes and Star Gold access
Old Jun 9, 2019 | 8:22 am
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IAN-UK
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Originally Posted by tff
This week I flew out of ORY and was denied acess to the lounge (TP gold flying in Y); according to the lounge dragon, no TP pax, not even C pax, had access since TP had terminated the contract.

However, TP's lounge finder functionality now shows once again access to lounges it did not show last week: ORY, MXP, LGW, MAD and BCN. It still shows no lounge access in the following airports: FAO, PXO, PDL, TER (domestically), SVQ, ALC, BIO, VLC, AGP, LPA, TFS, NCE, BOD, NTE, LYS, MRS, TLS, LUX, MAN, DUB, PRG, BUD, BLQ, FLR, NAP, VCE, DME (in Europe), CMN, RAK, FEZ, TNG, RAI, SID, BVC, VXE, TMS (in Africa), BEL, NAT, FOR, SSA, REC, CNF, POA (in Brazil) or JFK (in the US).

I had the chance to talk to the acting station manager in ORY, who was very apologetic, and said he would insist with the HQ that several complaints had been presented.
Madrid's an odd one. A couple of weeks' back the Madrid lounge gate-keeper said "no" to any type of TP entry, whether based on class of travel, TP-status or Star Gold-ness. Perhaps she got it wrong; perhaps TAP saw sense and reversed its rule. Perhaps TAP's website isn't fully reflecting reality (shock horror ). Who knows?

But I guess if they don't see the sense of looking after premium-class passengers at JFK, on what should be one of their most revenue intense routes, what chance do Manchester, Madrid and Dublin (etc) have?



Oh, and they've also stopped hotel accommodation for (long-haul , business-class) connections requiring an overnight in Lisbon.
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