Originally Posted by
Marslee
Hi there, just to clarify that what I have been sharing is on air miles claim benefit through purchase of air ticket with third party online booking platform, i.e. eligible booking class was given with same airfare amount was being paid, compared to direct booking with the respective Star Alliance airlines.
I didnt even discuss on hotel booking, did I? Not sure why user "xiaotung" in the 2nd thread has the impression that I mentioned about hotel booking. Hopefully "xiaotung" was not taking side of the respective airlines and trying to confuse the readers of the forum.
I used the hotel example because only hotel chains exclude rewarding points from third party bookings. Airlines do not have the same problem.
I also made myself clear that where you purchase the ticket is irrelevant as long as the booking class is an eligible one. If you are sure you had an eligible booking class and they rejected it, you should contact customer service and send in your ticket copy and/or boarding pass.