Originally Posted by
Stranger
That's not correct, as far as AC is concerned. The ticket is in her name, the contract is between her and AC. That there was a third party that did the work for her is immaterial. And good luck with the police; especially since the guy is likely in China or Belarus.
Is the contract between AC and her? Not clear that is the case.
She paid Capt Cool money for a ticket at a negotiated price. There is a contract between the two of them.
We also don't know how this Capt Cool purchased the ticket, did he do it through a travel agency or directly on the AC website? Did the payment page ask for the name and address of the credit card owner separately from the passenger name?
Capt Cool purchased the ticket from AC at a negotiated price. There is a contract between the two of them.
She is not pretending to be an agent for Air Canada, this Captain Cool person is. If I was AC I would be more concerned about that. Given AC flies into China, they can probably follow up in that country with their local legal council or staff on the group. Belarus may be a bit more difficult.