Originally Posted by
chicago747
I haven't wait-listed them in awhile either. As I travel mostly for leisure I only book flights I can confirm the upgrade. My trip last week instead of calling I actually applied the upgrade online (once my trip was ticketed) and it actually worked. I was shocked but was happy not to waste the 5 minutes to make the call.
100%. I called and got mine freed up then applied online. Gotta say - the online process is pretty quick and easy!