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Thread: Challenges keeping track of points
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Old Jun 4, 2019 | 8:41 am
  #7  
59Impala
formerly a193991
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Join Date: Dec 2014
Location: ZRH - Zulu Romeo Hotel
Programs: Hyatt LT Globalist; LX FTL, former LX SEN; AA LTG
Posts: 5,123
Originally Posted by craigthemif
Try the History tab.
Originally Posted by beachfan
The history tab in the app is not really the history by transaction date , it is slotted by reservation date. And it seems to be based off the current Hyatt feed, not the history of the balances, do they don’t reconcile (like a checkbook would with monthly balances)

ill try the desktop when when I get home.

in the meanwhile, I didn’t get the follow up from either the Globalist desk or my concierge. Anyone have a suggestion on how to escalate?

thanks!
The history tab is not really accurate in terms of "history", i.e..... if you book using points, then it shows the points being deducted, but if you cancel the reservation, the points are credited back to the account, but it is not visible as "additional points" in the account. it is more that the original deduction is removed from the history. I have noticed that multiple times (had no points cancellation in the past 12 months though).
so the history does not reflect the "true history".
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