Originally Posted by
lifeonthego_k
This has helped me with complaints I made with 2 other companies (one being an airline). Sending a mail was simply leading nowhere. Writing on their Facebook pages resolved the matter in a few days. So I would highly recommend using social media.
Sure. But you need to make sure whatever you are complaining about is valid....or you will make a complete fool of yourself. Social Media can be a double-edged sword.
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