Very poor customer care support from Krisflyer / singapore airlines customer care
Jun 4, 2019, 1:31 am
#16
Join Date: Jul 2010
Posts: 189
(Audio)
Jun 4, 2019, 5:54 am
#17
Join Date: Jun 2017
Posts: 2,279
Looking at the SQ Facebook visitor posts page, seem like paxes are complaining over everything. (Big or small).
Saw one of the complain. One guy book the 9am Sin to LHR flight. He woke up late I think n he called SQ at 830am to check whether the 1230pm departure flight is full or not. The CS mention that there are plenty of seats (should be Y seat). But when he arrive at airport, they wan to charge him some big amount for the change of flight which is more than the ticket price Not sure what is the booking class for his ticket) maybe is those Lite fares as compared to the last minute flexi fares. So he make a fuss n in the end he decide to pay $700 to fly Qantas. N he make a post to ask SQ.
N he even ask few of his so called PPS friends to post to threaten to move their business away from SQ if he can’t get favorable reply. Not sure whether these friends are really PPS or not.
sometime really wonder how ppl think.
Saw one of the complain. One guy book the 9am Sin to LHR flight. He woke up late I think n he called SQ at 830am to check whether the 1230pm departure flight is full or not. The CS mention that there are plenty of seats (should be Y seat). But when he arrive at airport, they wan to charge him some big amount for the change of flight which is more than the ticket price Not sure what is the booking class for his ticket) maybe is those Lite fares as compared to the last minute flexi fares. So he make a fuss n in the end he decide to pay $700 to fly Qantas. N he make a post to ask SQ.
N he even ask few of his so called PPS friends to post to threaten to move their business away from SQ if he can’t get favorable reply. Not sure whether these friends are really PPS or not.
sometime really wonder how ppl think.
Jun 4, 2019, 6:00 am
#18
Join Date: Nov 2011
Location: NYC
Programs: HH Diamond, Hyatt Globalist, Marriott Bonvoy Gold
Posts: 694
Jun 4, 2019, 6:58 am
#19
Join Date: May 2003
Location: Singapore
Programs: QF LTG, SQ EGTP, Bonvoy LTG
Posts: 4,847
Link: https://pbs.twimg.com/media/BddcLtiCcAA0Qgh.png
Jun 5, 2019, 11:06 pm
#20
Join Date: Jul 2010
Posts: 189
Looking at the SQ Facebook visitor posts page, seem like paxes are complaining over everything. (Big or small).
Saw one of the complain. One guy book the 9am Sin to LHR flight. He woke up late I think n he called SQ at 830am to check whether the 1230pm departure flight is full or not. The CS mention that there are plenty of seats (should be Y seat). But when he arrive at airport, they wan to charge him some big amount for the change of flight which is more than the ticket price Not sure what is the booking class for his ticket) maybe is those Lite fares as compared to the last minute flexi fares. So he make a fuss n in the end he decide to pay $700 to fly Qantas. N he make a post to ask SQ.
N he even ask few of his so called PPS friends to post to threaten to move their business away from SQ if he can’t get favorable reply. Not sure whether these friends are really PPS or not.
sometime really wonder how ppl think.
Saw one of the complain. One guy book the 9am Sin to LHR flight. He woke up late I think n he called SQ at 830am to check whether the 1230pm departure flight is full or not. The CS mention that there are plenty of seats (should be Y seat). But when he arrive at airport, they wan to charge him some big amount for the change of flight which is more than the ticket price Not sure what is the booking class for his ticket) maybe is those Lite fares as compared to the last minute flexi fares. So he make a fuss n in the end he decide to pay $700 to fly Qantas. N he make a post to ask SQ.
N he even ask few of his so called PPS friends to post to threaten to move their business away from SQ if he can’t get favorable reply. Not sure whether these friends are really PPS or not.
sometime really wonder how ppl think.
(Audio)
Jun 6, 2019, 11:36 pm
#21
Join Date: Mar 2017
Location: Singapore & Globe trotting
Programs: QR Gold, ITA Club Executive, Hilton Gold, GHA Titanium, Taj Gold, Accor Gold, Marriott Gold Elite
Posts: 425