Originally Posted by Guy Betsy
If it's no fault of yours that the airlines have to issue a paper ticket, then you do not have to pay for it.
I had to pay for the service of having the ticket printed by the QF ticket counter at the departure airport (BNE) since there was insufficient time for my TA to print the ticket at their Sydney office and get it to me before departure (after they found they were unable to issue an e-ticket). If I was in Sydney or the TA in Brisbane, there would not have been a charge for the paper ticket.
AY uses AMADEUS. The SAME system as QANTAS, BRITISH AIRWAYS and IBERIA. So it does not make sense to reason that AY would not be able to see the booking. In fact when QF makes the booking, AY would be able to see the ENTIRE PNR as it is the same PNR # as BA, IB and QF all together!
This is different to what the AY agent said when she was doing the check-in. She specifically said that BA (in this case the operating airline) only loaded the HEL-LHR and the subsequent LHR-FRA connecting flight into their system. I wanted her to check my lugguge beyond that FRA stop and she was unable as only those two sectors had been loaded into their system (according to the checkin agent). She said she could not see the rest of my itinerary in their system.