Originally Posted by JBord

If you're not checked in, I would think that's a big exception to allow lounge access, as you'd have to code a key card. If you are allowed to check in early, then they've granted you access -- that doesn't start at a different time. But neither scenario allows you breakfast outside the lounge, that's always an exception.



What's amazing is that some customers expect the hotel to follow every program rule to the letter, and then they also expect them to change the rules whenever it suits the customer -- "shocked" when they don't. As you wrote, the rules are the rules. Each hotel has latitude to provide more than the promised benefits, but when people begin to expect them to bend the rules, we end up with dozens of complaint threads here.

Again, the bottom line here is that the OP, if not offered breakfast, can ask politely for it and accept the answer.