Originally Posted by
DaveMidknight
I hope so! And I agree with your comment about Starwood!
Just talked to the BRG hotline and the agent told me to reply to the denied claim with a copy of my approved claim and request a recheck by a supervisor. Let's see what happens!
Good luck
This is what I don't like after Marriott took over the BRG hotline. Why can't the agent who answers just check on his computer or cell phone and see the rate and approve or deny the claim by him/herself? Instead they insist we reply back on the email and wait another 14-24 hours. Sometimes the agents won't even respond lol if I reply back. I had someone who didn't want to check my claim lol and asked me to submit a whole new claim. Like, come on are you a salesman on provision or something?