Originally Posted by
Sankar
I would like to understand that If Singapore Airlines is not responding back to the feedback provided, then what is next? whom we should escalate the concerns to?
I had an issue that needed to be resolved. Instead of waiting for SQ customer service to call me back, I was proactive and went to SQ's FB & Twitter pages. They were very responsive and told me to send them an email. Two days later, problem was resolved. I suggest you send them a tweet via Twitter or post a comment on their FB page.