AA2206 DFW-MIA on 28 May 2019

No PDB despite over 50 minutes from boarding complete to push back!

boarding completed 6:05pm
scheduled departure 6:20pm
late departure due to maintenance 6:57pm
originally scheduled 777-200
changed to 777-300 day of departure

Pretty much summed up the state of morale among front line employees.... All four crew working “business” cabin clearly hated working for American Airlines. No PDB, bread given only upon request, refills only upon request, no passenger names used, no preorders acknowledged, but they did manage to come by three separate times during flight to offer “two free tickets for just $99” (apparently they didn’t get the memo that DOT has chastised other airlines for calling them “free” during onboard and airport announcements for cobranded credit cards). When one passenger noted that all of the prerecorded announcements mentioned WiFi but it wasn’t working, a FA informed him “that’s because we are now an Ultra Low Cost carrier. We are getting rid of that tv screen soon too. Delta has both.” Even the pilot waited to 6:40pm to come on the PA system to explain the delay and said it was due to “routine maintenance problems” which may have been his way of subtly opining on the ongoing negotiations and related issues....