Originally Posted by
strickerj
So they didn’t have what you booked and stuck you with something inferior (without any compensation), then you went back the next day and they did have the SLK but wanted to charge you extra for it? That’s crappy. It sounds as though you’re getting nowhere with the local management, so I’d send a complaint to corporate and see where it goes. I assume a big airport location like FLL is corporate, not franchised?
The overwhelming share of rentals in the US are at corporate locations. Outside of tiny locations, it's all corporate.