I can’t think of a single W anywhere in the world that has had good customer service or that i’ve left thinking “well that was a pleasure, i’d like to stay here again next time i’m in this city!” Awful hotels. Often inexplicably high prices too, as you’re getting a 4 star at best experience that is dressed up in cheap, sleek furnishings that people think make it nice. You can usually stay at an actual luxury hotel for the same or less $. For example hilariously enough the horrible W Barcelona is usually priced around the same as the magnificent Hotel Arts.