That’s like saying the seat was comfortable but the cabin was dirty so who cares? I get the point you’re making, I suppose, but mine is that UA is marketing and selling Polaris as a premium product yet they don’t treat it like one. Why not just serve meals on a one and done plastic tray? Or use plastic flatware - you can still eat with it so who cares what it’s made of? Why not take a page from the old US Airways and use plastic glasses in F? You can still drink out of them so who cares what they’re made of?

It’s odd to me how we here in America now seem so quick to accept declining standards and subpar service. Shrug it off, who cares? If we paid a lessened price, perhaps, but when paying for a premium product, whether with money or miles, you should get a level of service and attention to details commensurate with what it costs, I don’t expect a Motel 6 to be like a Ritz, but I sure as heck do not accept a Ritz charging Ritz prices but delivering a product with Motel 6 touches.