Originally Posted by
AJLondon
Had this issue this past week on NRT-YVR (on a 789). Cabin crew tried the 3-2-1 once, did not work, then just a shrug and gave up. (Otherwise great crew.)
What would be the best way to report this to AC, and what should I be expecting? (Not an Aeroplan member here. Award J. (LH & UA star gold). Thanks!
You ask for the white compensation form while still in the air. If you didn't get the white comp form then you'll have to settle for the online complaint form.
All the info is in this thread's wiki.