Originally Posted by
VegasGambler
In fairness, the agents were REALLY good.
One agent was really friendly and trying to do it but she wasn't quite sure. She called over another agent to help. He seemed a bit more knowledgable and got all 4 segments up on the computer but the computer was flagging the JFK connection as invalid. He went and talked to a supervisor for about 5 min before coming back with the bad news. They were definitely not making excuses -- the computer would not let them do it. No complaints at all about the agents -- they were friendly and really tried to make it work.
Well, it seems that the computer choked on checking your bags for some reason. The agents were trying to make it work, but could not. I would write in to Customer Care with your experience so that they have it on file and can possibly research why. In all honestly, I think the luggage storage places are safer than the luggage sitting around overnight behind the scenes.