Forgive me, and please merge, if I missed a non-airline specific thread on this. The associated and relatively new Italian regulation on using flight segments out of the ticketed order was briefly discussed in an article earlier this week,
Exposed: A European Airline Ticket Loophole With Fascinating Possibilities.
For tickets issued with an Italian Point of Sale:
In detail these airlines agreed to accept the return ticket (and for multiple-segment trips, tickets of the following routes) sold in Italy if passengers notice within 24 hours of departure (2 hours in case of round trip within the same day) of their intention to use the return ticket (and any subsequent coupons).
Here are links to published polices I found on the websites of:
AF (see Ticket Use), AZ (see 3.38), BA (see 3c4),
CX (see E-ticket Reminders(2)),
EK,
EY (see 3.3.1),
KLM (see 3.4(d)), LH
(see below, per the linked article),
QF (see 6.5(e)),
QR,
SQ (see 3.3(e)), and
TP (see 337).
For LH:
Exception for tickets bought in Italy: Passengers holding a Lufthansa ticket issued in Italy (via LH.com/IT, LH ticket counter, LH call center or at a travel agency) may use the original booked return flight, out of sequence without recalculation and extra payment, even if the outbound section has not been used. In this case, please call the Lufthansa Customer Relations team latest 24 hours after the planned first ticketed flight segment.
OS has
a policy on this on their website, but it is not codified in their CoC.
The article also mentions LX but I could not find this policy on their website or in random fare rules I searched.
AA and UA specifically seem to prohibit this in their Italian CoC and there is no language for honoring out of sequencing coupons in the Italian CoC's of: AI, AT, CA, CI, CZ, DL, DY, EI, HU, LO, MU, RJ, SK, SU, SV, or TK.
So, has anyone here successfully utilized this policy? If so, did you face difficulty in convincing the agent to reinstate the remaining segments?
[Edit - Mods, my apologies if this is better suited for the Information Desk forum, please move as appropriate]