Italian Point of Sale and Using Flight Legs Out of Sequence
Aug 2, 2019, 3:12 pm
#16
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095
Just something to consider: when tickets are booked online, the bookings often have the IP address for the booking party accessible to the airline. And that stored IP address may indicate a country which is not Italy (even when the customer is using an Italian travel agent website and making the booking while outside of Italy).
I may try this Italian thing but I will be doing so while in a place that has me showing an Italian IP address to the Italian travel website of the operating airline.
I may try this Italian thing but I will be doing so while in a place that has me showing an Italian IP address to the Italian travel website of the operating airline.
Oct 28, 2019, 7:05 am
#18
Join Date: Aug 2015
Posts: 1,499
I thought I would report back on my own experience.
This has failed with AZ (ironically), despite the clear text in their CoC.
I initially spoke to an agent in their Albanian contact centre who had no idea and said call Italy.
The first agent in Italy I spoke with got so frustrated at what I was trying to suggest that she hung up on me.
The second agent was aware of the CoC text, but said I have to physically no-show the 'outbound' flight first (not just inform them in advance), and they will only protect the return -and not just the remaining coupons of the ticket.
You win some, you lose some. I do wonder whether relying on this ruling is really worth the uncertainty and hassle.
This has failed with AZ (ironically), despite the clear text in their CoC.
I initially spoke to an agent in their Albanian contact centre who had no idea and said call Italy.
The first agent in Italy I spoke with got so frustrated at what I was trying to suggest that she hung up on me.
The second agent was aware of the CoC text, but said I have to physically no-show the 'outbound' flight first (not just inform them in advance), and they will only protect the return -and not just the remaining coupons of the ticket.
You win some, you lose some. I do wonder whether relying on this ruling is really worth the uncertainty and hassle.
Apr 29, 2022, 1:25 pm
#20
Join Date: Nov 2005
Location: ZRH
Programs: LH
Posts: 414
In my case, LH.it call centre deleted the first segment of a multi-segment outbound. Everything was fine until they called me 1.5 months later and put the segment back in and claimed I could only delete the entire outbound to retain validity.
Jan 5, 2023, 4:43 pm
#22
Join Date: Aug 2020
Location: Saarbruecken, Germany
Programs: BA, AS, OZ
Posts: 34
Would you mind sharing more info regarding what you cited to the agent when you contacted LH customer service? I have a one-way LH ticket bought on LH.com/it/it and could not find this specific policy in my receipt (everything is in Italian). I have a 2-segment itinerary (VCE-FRA-XER) that I plan on not taking the second leg, do I still need to call them to not be back charged for fare adjustment? Does this policy apply to missing the last segment of a one-way flight? I've missed this kind of leg once before on a similar itinerary, but that time LH had a flight and baggage delay that pushed the arrival/baggage claim past the XER segment check-in cut-off time.