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Old May 22, 2019, 9:02 am
  #5  
irishguy28
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Join Date: Mar 2008
Location: Netherlands
Programs: KL Platinum; A3 Gold
Posts: 28,730
Originally Posted by Boturham
I never heard of that, is that a formal rule?
No; it is not....

There are lots of things a desk agent "can" do; that does not mean there are formal rules stating they MUST do it.
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