Booked package for Queen Mary 2 transatlantic Southampton to New York leaving Friday May 17 with Prestige Travel. Package included Cunard fare, air transportation to LHR, ground transportation to Southampton, ground transportation from dockage in NY to LGA, flight from LGA to MSP. Flew United to ORD ThursdayMay 17, boarded United 931 ORD to LHR which left about 6:30 pm Thursday May 17. Oxygen mask panel fell down a couple of hours into flight. Announced we would land in Newark, but determined plane too heavy and had to burn off fuel. Circled over Michigan for more than 2 hours, then returned to ORD around 12:30 am.. At this point, determined no way could we make it to LHR in time to transit to Southampton and board QM2 before it sailed. Flight did eventually arrive LHR around 2:45 pm so couldn't have cleared customs and driven 2 hours or more to Southampton before 4:30 pm sailing.
We deplaned at ORD, overnighted there (United coupon) and flew back to MSP Friday May 17. We will be trying to deal with travel insurance to recover all/some of our costs, which include package payment for QM2 fare, flights to LHR and back from LGA, ground transportation. We also paid an additional amount directly to United to upgrade to Economy Plus for the leg to LHR.
Any thoughts as to United's liability here? Thanks!