FlyerTalk Forums - View Single Post - Are Legacy SPG Hotels Customer Reviews Lower on the Combined Marriott Bonvoy Web Site
Old May 18, 2019, 6:40 am
  #4  
madgoat
 
Join Date: Apr 2019
Programs: UA Platinum, Hilton Diamond, Bonvoy Platinum, Gov't Rate
Posts: 11
Anecdotally speaking, pre-rewards program merger, I found that comparable hotel reviews (at least business/city hotels where I usually stay) on legacy SPG.com averaged ~0.5 star lower than on legacy Marriott.com. After the merger Starriott imported the scores as-is.

I don't think that Marriott scores were "inflated" or SPG scores suppressed, just that each community had differing consensus baseline numbers. Definitely be aware of this and don't simply compare scores between these properties.
madgoat is offline