Originally Posted by j2simpso

Correct and here is what UA's contract of carriage has to say about this:



Based on what the OP is saying, UA is offering seats of lesser value than what they payed for. Perhaps UA can find a seat of equal or greater value that is a middle seat, but I wouldn't accept that. I'd stay in the downgraded E+ seat, take my refund and walk away laughing over the whole incident. This idea of charging for seat assignments (E+ or otherwise) is non-sense when you consider Premiers get it for free. Heck, even on Basic Economy fares I can still get free E+ seating assignments as Premier Gold meanwhile all the kettles are shelling out hundreds of dollars for the same luxury flying in normal economy!

Safe Travels,

James