Delay in reissuing Avios tickets
I am in the process of adding extra legs to an existing (ticketed) Avios ticket; the amendments are in the queue for ticketing.
I know that this is something that can take some time where the flights are with BA, but in this instance a partner airline is involved. When should I start to worry and what can I do about it?
I am concerned partly because the call centre agent didn't fill me with confidence that he knew what he was doing. Could there be problems if that was the case? What is the process to get something ticketed? Why can't the call agents do it themselves?
Also, I've read that BA can only keep the credit card security code for a short period of time - a week maybe? Do I need to ring back on a weekly basis until the ticket is reissued?