Someone above mentioned emailing the concierge.
I book via the app.
If I have a question I would think I could call a number and the agent who answered would could answer a question.
I don't need one more email to send when I send and receive dozens per day.
I also do not grasp this BS of calling special numbers to get a person who can answer me politely and not hang up on me.
I stayed from July 1 to August 15 at Trump International NYC property in a suite.
The bill was 92,000 with tax.
I considered the Park Hyatt for my next long term NYC stay but no way in hell will I give Hyatt that kind of business.
Whomever runs these call centers needs FIRED ASAP