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Thread: 1K Agent Difficulty Booking in New "Compass" System
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Old May 13, 2019, 7:35 pm
  #3  
bob_the_d
 
Join Date: Dec 2009
Location: New York, NY
Programs: Hyatt GLOB, Marriott Lifetime PLT, UA 1K 1MM.
Posts: 1,728
Originally Posted by jmcintosh
Second time today I have phoned to book tickets. Asked for J class and agent says they can only book H. I said, "I want fully refundable / changeable." First agent couldn't make it happen. Second agent says, "We just got a new system called Compass; I've been doing this 23 years and here I can't even sell you a ticket!" I am now on hold. I want J and i want to combine 3 ETCs. Agent says it shouldn't be a problem but the new system isn't allowing it.

What is this Compass system? Isn't Sabre the name of the reservation game for the phone agents?
UA has SHARES.

well... had, from the sound of it.
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