1K Agent Difficulty Booking in New "Compass" System
May 13, 2019, 7:09 pm
#1
Original Poster
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1K Agent Difficulty Booking in New "Compass" System
Second time today I have phoned to book tickets. Asked for J class and agent says they can only book H. I said, "I want fully refundable / changeable." First agent couldn't make it happen. Second agent says, "We just got a new system called Compass; I've been doing this 23 years and here I can't even sell you a ticket!" I am now on hold. I want J and i want to combine 3 ETCs. Agent says it shouldn't be a problem but the new system isn't allowing it.
What is this Compass system? Isn't Sabre the name of the reservation game for the phone agents?
What is this Compass system? Isn't Sabre the name of the reservation game for the phone agents?
May 13, 2019, 7:25 pm
#2
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Second time today I have phoned to book tickets. Asked for J class and agent says they can only book H. I said, "I want fully refundable / changeable." First agent couldn't make it happen. Second agent says, "We just got a new system called Compass; I've been doing this 23 years and here I can't even sell you a ticket!" I am now on hold. I want J and i want to combine 3 ETCs. Agent says it shouldn't be a problem but the new system isn't allowing it.
What is this Compass system? Isn't Sabre the name of the reservation game for the phone agents?
What is this Compass system? Isn't Sabre the name of the reservation game for the phone agents?
May 13, 2019, 7:35 pm
#3
Join Date: Dec 2009
Location: New York, NY
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Second time today I have phoned to book tickets. Asked for J class and agent says they can only book H. I said, "I want fully refundable / changeable." First agent couldn't make it happen. Second agent says, "We just got a new system called Compass; I've been doing this 23 years and here I can't even sell you a ticket!" I am now on hold. I want J and i want to combine 3 ETCs. Agent says it shouldn't be a problem but the new system isn't allowing it.
What is this Compass system? Isn't Sabre the name of the reservation game for the phone agents?
What is this Compass system? Isn't Sabre the name of the reservation game for the phone agents?
well... had, from the sound of it.
May 13, 2019, 7:56 pm
#4
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May 13, 2019, 8:32 pm
#5
Original Poster
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Location: YEG
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May 14, 2019, 6:51 am
#7
Join Date: Jul 2018
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Yikes, I have over $2,000 worth of ETC that are set to expire at the end of June. If I can't extend them by getting a fully refundable ticket, I'm not sure what I'm gonna do with them.
May 14, 2019, 7:24 am
#8
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Sabre was the company that bought out Dunder Mifflin and started asking Jim, Dwight and the rest of the gang to sell Printers.
May 14, 2019, 8:12 am
#9
Join Date: Aug 2010
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These are big, unwieldy beasts that take decades to unwind... and nobody has been talking about shutting down SHARES.
As someone with decades of experience in this stuff, unwinding a half century+ of custom coded business logic and processing for an embedded base business that's been built around such a thing isn't easy. Or, usually, cost effective. Or even business smart.
May 14, 2019, 8:27 am
#10
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In other words, passengers and employees will be paying for CO's short-sighted decision to keep SHARES over Apollo for years to come.
May 14, 2019, 8:54 am
#11
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IMV, many of the ticketing changes over the past few years (proliferation of married-segment logic to all types of tickets, -LGT/Basic fares, etc.) have been deliberate business decisions rather than SHARES limitations, so at least there's that!
May 14, 2019, 10:14 am
#12
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May 14, 2019, 10:30 am
#13
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So, one off-hand comment by a random phone agent, in a completely unknown scenario, and we are right back to 2013 levels of dysfunction!
IMV, many of the ticketing changes over the past few years (proliferation of married-segment logic to all types of tickets, -LGT/Basic fares, etc.) have been deliberate business decisions rather than SHARES limitations, so at least there's that!
IMV, many of the ticketing changes over the past few years (proliferation of married-segment logic to all types of tickets, -LGT/Basic fares, etc.) have been deliberate business decisions rather than SHARES limitations, so at least there's that!
May 14, 2019, 10:31 am
#14
Moderator: United Airlines
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2013 Conslidated IT/SHARES Issues Thread
Rumor regarding SHARES
SHARES now dropping TICKETED partner segments on award itins
Waiver Posted for SHARES Outage on July 8, 2015 - UA Has Resumed Operations
AERO - New SHARES overlay to debut [6-Mar-2013]
the pathetic SHARES auto-rebook engine
Is this what SHARES looks like? - 2015
New (?) SHARES IRROPs issues if first segment on ticket is on a partner airline? - 2017
Agent exclusively using Aero and not SHARES - 2017
Happy 50th SHARES!!! - 2018
are just a small fraction (list in oldest first)
and Comprehensive List of Expected Changes/Lost Functionality when United Moves to SHARES - 2012
Comparing today to this thread, does show that some SHARES of 2012 issues have been addressed
A general overview of these types of systems can be found in Airline reservations system - Wikipedia
The OP's query was about the latest overlay, COMPASS
Last edited by WineCountryUA; May 14, 2019 at 11:08 am Reason: more threads and some dates
May 14, 2019, 10:41 am
#15
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Well aware of the initial issues with SHARES and the current thread is re: COMPASS. Most of those threads date back at least 5+ years. Just unsure of how SHARES is affecting him/her now. Guess they can open up a new thread about that if they want.