Originally Posted by fairhsa

Yes, on a flight 3 hours later in a LOWER travel class than booked. My 80 year old mother was so stressed when she finally arrived. We'd paid business class for her to make it easier - the routing was determined by the fact her other son was with her so it was deemed better to go through USA with company than direct alone. (not my call, I would have made a different one). But at the end of the days, selling something unachievable is stupid. I looked at the average immigration wait times wile we were waiting to find out what was going on.... 56 minutes with a max of over 100 minutes! so 1 hr 50 connection is just crazy.