Originally Posted by
m0hamed
The program excludes room to suites, and probably from a high suite to specialty suite, but I wouldn’t think a property could flat out refuse. The reasoning the hotel gave was that they "projected" that the upgraded room would be booked out (basically, they forecasted that they could sell it and didn't want to give it away as an upgrade). This seems to completely invalidate any advantage Prive has over Virtuoso/FHR but what do I know?
Did you or your TA escalate to Hyatt Corporate Affairs?
Yes, I was looking for a one category room to room (not room to suite) upgrade. My TA escalated to Hyatt Corporate and was effectively told that they didn't care to enforce the policy.
Edit: Note, they also refused early check in.