Join Date: Oct 2000
Location: Munich, Germany
Programs: LH HON, DL FO/MM, Marriott Lifetime Platinum, Accor Lifetime Platinum, Sixt Diamond
Posts: 6,174
I have been trying to get Bonvoy customer care to post the stay credit and the Platinum Amenity for an award stay since March 23rd to no avail.
Average response time is around 2 weeks, always with some sort of excuse. Turnaround time in the good old SPG days was usually 24 hours to get stuff like that taken care of... this is really annoying that customer service has become one of the worst in the industry these days.