Originally Posted by j_the_p

Has anyone experienced this before? ...

Yesterday, I booked a round trip YYZ-YVR and requested both segments to be upgraded. I was waitlisted. Today, I go into the eUpgrade site and it shows that the upgrades have cleared. Yet, I try to select a seat and it's a no-go. I called AC and explained. They look at my file and said that I'm still waitlisted and there's nothing they can do. I explained to them what I see in the screenshot below and ask them to open a support/IT ticket because clearly there's a disconnect. They say, "sorry, those people aren't around after 5:00 ET, call back tomorrow."

In the past, I've had situations where my file was a mess and they had to "clean it up". Apparently that's not the case here.



Has anyone else had this happen? What was the outcome?

Thanks!